Terms & Conditions for One Off Calls

1. Service Description

I offer one-off wedding planning advice calls designed to support couples at different stages of their wedding planning journey. These sessions provide professional guidance, suggestions and planning insight but do not constitute full wedding planning or coordination services.

Available consultation calls include:

Kick Start Call (30 minutes) – Ideal for newly engaged couples who want guidance on where and how to begin planning their wedding.
Midway Check-In Call (45 minutes) – Designed for couples who are partway through planning and would like professional input, reassurance, or advice on their next steps.
Planning Overview Call (60 minutes) – A comprehensive review of your current plans, suppliers, and overall progress with recommendations and professional feedback.

All calls are advisory in nature and are intended to provide guidance and planning support.

2. Nature of Advice

The purpose of these calls is to assist and guide couples with their wedding planning decisions.

While every effort will be made to provide practical and helpful advice, these sessions are not intended to fully resolve planning issues, supplier disputes, or contractual matters.

Advice provided during the session is based on professional experience and the information provided during the call. Final decisions and implementation remain the responsibility of the couple.

3. Scope of Service

The consultation call may include:

Professional guidance and recommendations
General planning advice
Suggestions for planning priorities or next steps
Feedback on existing wedding plans or ideas

The consultation call does not include:

Contacting suppliers on your behalf
Negotiating supplier contracts
Full wedding planning services
Venue or supplier booking
Detailed planning documentation
Ongoing support beyond the scheduled call unless agreed separately

4. Client Responsibilities

Clients are responsible for:

Providing accurate and relevant information during the call
Making their own decisions based on the advice provided
Implementing any recommendations independently

The wedding planner cannot be held responsible for outcomes relating to decisions made by the couple, supplier performance, contractual arrangements, or planning actions taken following the consultation.

5. Booking and Payment

All consultation calls must be booked and paid for in advance via the booking system or payment method provided.

Your booking will be confirmed once payment has been received.

6. Cancellation and Rescheduling

If you need to reschedule your call, please provide at least 24 hours’ notice.

Calls may be rescheduled with at least 24 hours’ notice, subject to availability.
Cancellations or rescheduling requests made less than 24 hours before the scheduled call may not be refunded.

If the planner needs to reschedule due to unforeseen circumstances, an alternative date or time will be offered.

7. Call Duration

Consultation calls will run for the allocated time booked (30, 45 or 60 minutes).

If clients join the call late, the session will still finish at the originally scheduled time to respect other bookings.

8. Limitation of Liability

Advice provided during the consultation is based on professional opinion, industry knowledge and the information shared during the call.

No guarantee is made regarding specific outcomes or results. The planner shall not be liable for losses, damages, or issues arising from decisions made by the couple, supplier actions, or contractual agreements entered into following the consultation.

Nothing in these terms limits or excludes liability where it would be unlawful to do so under applicable consumer law.

9. Consumer Rights and Digital Services

These consultation calls are considered digital services supplied remotely.

Under the Consumer Rights Act 2015, you are entitled to receive services that are:

Provided with reasonable care and skill
As described at the time of booking

If the service is not provided with reasonable care and skill, you may be entitled to request a repeat performance or, where appropriate, a price reduction in accordance with your statutory rights.

10. Distance Selling and Cancellation Rights

When booking online, consumers normally have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

However, by booking a consultation scheduled within this 14-day period, you expressly request that the service begin before the end of the cancellation period. Once the consultation has been delivered, the service is considered fulfilled and the right to cancel no longer applies.

11. Governing Law

These Terms and Conditions are governed by the laws of Scotland, and any disputes will be subject to the jurisdiction of the Scottish courts.

12. Acceptance of Terms

By booking a consultation call, you confirm that you have read, understood, and agreed to these Terms and Conditions.